Fixed Price Support

The Problem

In most small businesses, the role of IT support is often a secondary task for a current member of staff. Unfortunately this means that the IT systems don't get all the attention they need. Often small things are overlooked and they grow into larger problems which can bring the whole network to its knees. Who has time to keep an eye on how much disk space is left?

Another issue is that of cost. If every little IT support issue has to be cost approved and budgeted, again the little things build up into bigger problems.

The third issue is the way problems are dealt with. Most support companies are reactive which means that you will have to wait until something breaks before someone will come out to fix it at an unknown cost.

The Solution

Managed Services is the answer. The Technical Support Department Supacare support contract gives you one single monthly payment which covers all your labour costs whether on site or in our workshop. Included in this is 24x7 monitoring of your servers and workstations so we can spot problems before they cause system failure, regular maintencance visits, remote desktop support and daily, weekly and monthly reports.

Our monitoring software checks a multitude of logs, services and hardware on your server every 5 minutes. It's like having a technician permanantly sat in front of the server watching over it. If something should go wrong, our software will attempt to fix the problem itself. If it can't it will inform us and we will try to fix the problem remotely. If we can't fix it remotely, an engineer will be despatched to fix the problem.

How Much?

Pricing is based on the number of workstations and number of servers. We don't charge extra for the peripherals such as firewalls and routers like some others do.